Winter City & Disney+ Present Once upon a holiday…

Step into a magical winter wonderland where your favourite stories come alive.

Once upon a holiday…

A destination full of celebrations and a world full of stories came together to create something extraordinary.

This December, Winter City returns to Al Wasl Plaza with Disney+ joining the celebration and bringing a lifetime of great stories to the heart of the holidays.

Watch toys come to life, join the superheroes in action, enjoy princess-worthy moments and explore a sparkling snowy kingdom. Step inside a holiday home packed with mischief and surprises. When the sun goes down, settle in for an outdoor movie marathon featuring your favourite holiday films, the perfect way to end a winter night.

And of course, the traditions you love are all here. Write your letter to Santa and visit him at his Grotto. Watch the Christmas tree light up, then stop by Mrs. Claus’ Bakery for something sweet and head into the snow. Wander the festive markets, savour seasonal treats and soak up all the sights and sounds of the season.

Familiar favourites, new discoveries and a story waiting at every turn.

Bring your favourite people and make this holiday one to remember.

Your story begins at Winter City.

Al Wasl Season

One Destination Every Celebration

Dress Code

Ticket holders are expected to maintain a respectful and appropriate standard of dress that reflects the atmosphere of the event, ensuring clothing is modest and inoffensive, and the Organizer reserves the right to refuse entry for non-compliance

Ticket Information

• 3 and below free admission • POD + 1 caregiver free admission

FAQs

1. When is Winter City taking place? Winter City takes place from 11 to 31 December 2026 at Al Wasl Plaza, Expo City Dubai. 2. What is Winter City? Winter City is one of Dubai’s most loved holiday destinations, bringing the spirit of the season to life at Al Wasl Plaza, Expo City Dubai. A celebration for all ages, it brings together cherished festive traditions, immersive experiences, family entertainment, seasonal treats and joyful activities, creating a place where families and friends come together to celebrate, explore and make lasting memories. 3. What is Once Upon a Holiday…? Once Upon a Holiday… is the exciting theme of this year’s edition, presented by Winter City and Disney+, bringing beloved storytelling worlds to life through themed experiences and activities for visitors to discover. 4. What Disney+ inspired experiences can I enjoy at Winter City? This year’s experiences include themed activities inspired by Toy Story, Marvel, Home Alone, Frozen, Disney Princesses and more. 5. Will the usual Winter City favourites return this year? Yes! Visitors can enjoy festive favourites, including meeting Santa at his Grotto, Mrs. Claus’ Bakery, writing letters to Santa, snowfall, festive markets, seasonal treats and tree-lighting moments. Please check the official programme for timings and schedules. 6. What does the Express Entry Pass include? The Express Entry Pass provides fast-track entry at the Winter City entrance only. It does not provide express access to any other areas or experiences within Winter City. 7. What is the Santa Meet-and-Greet add-on, and is it available to everyone? The Santa Meet-and-Greet add-on guarantees a meet-and-greet with Santa and is available exclusively to Express Entry Pass holders. Availability is limited each day, so we recomm

Terms & Conditions

By purchasing or using a ticket or attending Winter City 2026 (the “Event”), you acknowledge and agree to the following Terms & Conditions: 1. Event Information and Admission • Venue: Al Wasl Plaza, Expo City Dubai. • Dates: 11–31 December 2026. • Event Organizer: Expo City Dubai, including its relevant affiliates and subsidiaries (the “Event Organizer”). • Tickets are for General Admission only. Entry and access to activities are subject to capacity and availability on a first-come, first-served basis. • Ticket prices are as displayed on Platinumlist. Children aged 3 and below enter free of charge. All children must be accompanied and supervised by an adult aged 21 or above. • People of Determination and one accompanying carer are entitled to complimentary admission, subject to applicable verification requirements. • Tickets are valid only for the selected date. Re-entry is subject to venue capacity and the Event Organizer's sole discretion and may be refused at any time. • All tickets and Add-Ons are strictly non-refundable, non-exchangeable and non-transferable. • Tickets will be delivered through the selected purchase method. Purchasers are responsible for providing accurate contact details and presenting valid tickets and identification upon request. • The Event Organizer reserves the right to refuse admission or remove any person for inappropriate behaviour, safety concerns or non-compliance with these Terms & Conditions, without refund 2. Activities and Add-Ons • Workshops and activities included in the ticket price are subject to availability, capacity and supplies, on a first-come, first-served basis. • Certain activities and experiences require separate Add-On purchases. Valid proof of purchase must be presented for redemption at participating locations. • T

How to get there

By car: Set your destination to Jubilee E Parking, then park and walk approximately 10 minutes to Al Wasl Plaza. Paid buggy shuttles operate throughout Expo City for easy access to the venue. By public transportation: For the shortest walk, take the MRed1 Line to the EXPO Metro Station, followed by a walk to Al Wasl Plaza. By taxi: Take a taxi or ride-hailing service to Jubilee Parking, then park and walk approximately 10 minutes to Al Wasl Plaza.